FAQ
Q: Why can’t I download videos?
A: We wish we could offer all of the messages for download. Unfortunately, we can’t. We have thousands of videos on the site and each ministry designates which videos they want available for downloading. You can access those by becoming a Platinum Member (which is totally free).**Please upgrade from IE7 to IE8 in order for the Platinum downloads to work**
You can also visit the channel hosts website (there’s a link on their channel) and purchase material directly from them if you’d like. Again, we apologize for not being able to offer all messages for download.
Q: How can I become a channel host?
A: Due to the amount of request to host a channel on XPmedia.com, we have a Media Quality Control Team that reviews all potential media for the network. You can email inquire@xpmedia.com with your ministry, business, or organization name and a sample (or link) of your media and our team will connect with you.
Q: Why can’t I see the videos?
A: There are a couple reasons why you may not be able to view videos:
1) You need to update your flash player (click here)
2) You are using AOL for your internet browser (try Firefox or IE)
3) You have a PC when you should have a MAC. ☺
4) The video wasn’t compressed correctly (please make sure you have tried steps 1 and 2 first then contact us with the video(s) that aren’t working properly)
Q: What can I do when my Safari browser gives the following message:
Bad Request Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
A: You need to clear the cookies: Click on Safari, Preferences, Show Cookies - then select and delete all the xpmedia.com cookies.
Q: How do I use the ‘playlist’ feature?
A: On every video thumbnail there is a plus (+) symbol on the bottom left hand corner. Click that symbol and your video will be added to your playlist. Once you have all the videos you want, click on that last video and it will take you to the video player page. If you would like to delete a video from your playlist, click on the minus (-) symbol.
Q: How do I find Patricia King’s website?
A: http://www.extremeprophetic.com
Q: I was really blessed by a video. How can I get it on DVD?
A: You would need to contact the ministry with the video directly to purchase products. Please let the ministry know that you saw their media on XPmedia.com and were extremely blessed by what God did in your life through them.
If your question was not addressed please feel free to contact us: inquire@xpmedia.com